Refund policy

Jangels Returns & Refunds Policy

We want you to shop with confidence. This policy applies to purchases from Jangels and explains our voluntary returns offer and your statutory rights. Nothing in this policy limits rights under applicable consumer law. Where the law provides greater protection, it takes priority.

How to request a return

Email shopzatrends@gmail.com with your order number or other proof of purchase, the item concerned and the reason for your request, if applicable. For a damaged, defective or incorrect item, include a description and photographs where available to help us assess the issue. Photographs are helpful but are not a condition of exercising your statutory rights.

Please contact us before sending an item so we can provide the correct return address and delivery or collection instructions. Do not send returns to the address on the original parcel unless we confirm it. This process helps prevent lost or misdirected parcels; it does not remove a valid statutory right to return goods.

Our voluntary 30-day change-of-mind returns

You may request a change-of-mind return within 30 calendar days after delivery. Under this voluntary offer, goods must be unused, unwashed, complete, in a resalable condition and in their original packaging, with accessories, manuals and tags where supplied.

For hygiene and safety, our voluntary offer excludes opened or used feeding and mouth-contact items, potties, personal-care products and other hygiene-sensitive products. Personalised or made-to-order goods and gift cards are also excluded from this voluntary offer. These exclusions do not affect statutory cooling-off rights where applicable, or remedies for defective, unsafe, misdescribed or incorrectly supplied goods. Sale items are subject to the same applicable legal protections.

You pay the direct cost of returning a change-of-mind purchase. For returns under this voluntary offer outside a statutory cancellation right, the original delivery charge is not refundable unless required by law. We do not charge a restocking fee. We will explain any applicable return transport cost before arranging a paid collection.

South African online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel your online purchase without giving a reason and without penalty within seven days after receiving the goods, subject to the Act's exceptions. The only charge is the direct cost of returning the goods. Payments covered by a valid cancellation will be refunded in full within 30 days after cancellation. Our voluntary return conditions do not restrict this statutory right.

Damaged, defective, unsafe or incorrect goods

Please inspect your order and tell us as soon as reasonably possible if an item arrives damaged or incorrect. Prompt reporting helps us investigate and arrange a remedy, but does not shorten your legal rights.

Where the Consumer Protection Act applies, goods that fail its quality and safety requirements may be returned within six months after delivery, without penalty and at our risk and expense. You may choose a repair, replacement or refund as provided by the Act. If a repair fails or another defect occurs within three months after repair, the applicable statutory replacement or refund rights remain available.

We may reasonably inspect returned goods to establish the cause of a reported problem. Damage caused by misuse, neglect, unauthorised alteration or failure to follow supplied care instructions is not a manufacturing defect to the extent permitted by law. Fair wear and tear is assessed separately. Used goods or missing original packaging do not automatically disqualify a valid statutory claim.

We will arrange or agree appropriate return transport for qualifying damaged, defective or incorrectly supplied goods. Please contact us before booking a courier so we can coordinate this.

Packing and sending a return

Please package items securely, include the order reference and return all relevant components where reasonably possible. For customer-arranged change-of-mind returns, use a trackable service and keep proof of dispatch. If you need help returning an item safely, contact us before sending it. Transport arrangements and responsibility for qualifying statutory returns will follow applicable law.

Refunds and exchanges

We will notify you of the outcome after receiving and reasonably inspecting a return. For approved voluntary returns, we aim to issue the refund to the original payment method within 10 business days after approval. Bank processing may take additional time. Statutory refunds will be processed within the legally required period; inspection or internal approval will not extend that deadline.

If you want a different item, contact us to discuss availability. A return followed by a new order may be the simplest option; replacements owed under consumer law are handled separately. Refunds owed under law will not be replaced with store credit without your agreement.